Adventure Peaks Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us
Our Contact details:
Adventure Peaks Ltd
101 Lake Road Ambleside Cumbria LA22 0DB United Kingdom
Phone: 015394 33794
Fax: 015394 338333
Email: shop [at] adventurepeaks [dot] com
VAT No. 755948575
Making A Purchase
Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order.
We accept all major credit card payments including Visa and Mastercard. We do not charge for any item until it is ready to ship. Backordered items are not charged until they are shipped. You may send your credit card information via phone, fax, snail mail or over the Internet.
When a confirmation of your order is received, it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
Please note that online and in store pricing may differ. Although we are happy to sell a product at our online price in any of our stores, the P&P cost will be added to account for the difference in overheads.
Shipping And Handling
We process your order right away and you will normally receive it within 2 working / business days . International (EU) orders are generally received in under 5 days.
We are happy to ship orders to worldwide destinations. For countries that fall under 'rest of the world' (see below) we will provide a postage quote even though postage will be £0 at the checkout. You will always be emailed once you have placed the order with a postage quote with no obligation to proceed with the order.
Please contact us if you would like an international postage quote before ordering.
UK Postage - Standard
| Order Size |
Shipping Method |
Cost |
| Orders under £60 |
||
| £0 - £29.99 |
UK Second Class |
£4 |
| £30 - £59.99 |
UK Second Class |
£5.50 |
| Orders over £60 |
||
| 0 - 2kg |
UK First Class Recorded |
£7 |
| 2kg + |
UK Mainland 48hr Courier |
£8.50 |
UK Postage - Next Day Delivery
| Order Size | Shipping Method | Cost |
| Any Size & Weight |
UK Mainland 24hr Courier |
£12 |
Channel Islands (Guernsey & Jersey)
| Total Order Weight |
Shipping Method | Cost |
| 0 - 2kg |
UK First Class Recorded |
£10 |
| 0 - 2kg |
Special Delivery Next Day |
£12 |
| 2kg + |
Euro Priority via Courier |
£16 |
International Postage - EUROPE (Excluding Scandinavia)
This includes the following countries: Andorra, Austria, Belgium, Bulgaria, Czech Republic, France, Germany, Greece, Hungary, Italy, Luxembourg, Monaco, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Switzerland
| Total Order Weight |
Shipping Method | Cost |
| 0 - 2kg |
International Signed For |
£15 |
| 2kg + | Euro Priority via Courier | £35 |
International Postage - SCANDINAVIA
This includes the following countries: Denmark, Sweden, Norway
| Total Order Weight |
Shipping Method | Cost |
| 0 - 2kg |
International Signed For |
£20 |
| 2kg + | Euro Priority via Courier | £35 |
International Postage - REST OF THE WORLD
We are happy to ship orders to worldwide destinations. For any country that is not mentioned above we will provide a postage quote even though postage will be £0 at the checkout. This is due to the complex nature of worldwide postage, which is calculated by volumetric weight as opposed to a total weight.
You will always be emailed once you have placed the order with a postage quote with no obligation to proceed with the order.
Please contact us if you would like an international postage quote before ordering. If your country is not available from the drop down menu please get in touch and we will add it for you.
Returns
We guarantee your satisfaction. All of our products come with a 30 day no quibble guarantee provided they are returned with the original packaging and labels.
You are entitled to cancel your order and return the goods within 7 working days for a full refund or exchange (subject to stock availability). Do this by contacting us by email or telephone and quoting the order number supplied to you. Your refund will be paid within 30 days. You are responsible for the postage cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value. This cancellation policy does not affect your rights when we are at fault - for example, if goods are faulty or wrongly described.
When returning an item for an exchange, i.e. for another size or colour please be aware a small fee will apply to cover postage, packaging and restocking. We will notify you of the exact amount before sending out the replacement item.
Please note - when returning an item we recommend that you ensure the article is sufficiently insured against loss as we cannot accept responsibility for items that do not reach us.
Any goods returned should be in saleable condition with original package and labels.
Please note that we are unable to accept returns of any Personal Protective Equipment including climbing equipment and helmets unless faulty. This would be dealt with under warranty and returns.
Guarantees and Faulty Goods
All products are guaranteed against failure due to defective workmanship or materials, but this excludes faults caused by accidents, neglect or misuse. The guarantee is in line with the guarantee policy stipulated by the product manufacturer.
If you find a fault with a product purchased from Adventure Peaks Ltd please do not hesitate to get in touch so we can advise you on how to proceed with the item.
