Shop Terms and Conditions

Shop Terms and Conditions not including Expeditions, Treks or Courses

The Expedition Shop Ltd at Adventure Peaks are completely dedicated to your total satisfaction. If you have any suggestions or comments please contact us

These terms apply to your order. We may change our terms and conditions at any time, so please do not assume that the same terms will apply in the future. None of these terms affect your legal rights and these are not diminished in any way.

If any term is held to be invalid under any applicable statute or rule of law, that term is automatically omitted from the terms to minimum extent necessary to comply with the law and without affecting the validity or enforceability of the remainder.

Our Contact details:

The Expedition Shop Ltd
101 Lake Road, Ambleside, Cumbria, LA22 0DB United Kingdom
Phone: 015394 33794 – option 3
Email: info@adventurepeaks.com
VAT No. 317874377

Making A Purchase

Making a purchase could not be easier. Just browse our store and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on ‘Checkout’ and you will be asked for a few details that we need to be able to complete the order.

We accept all major credit card payments including Visa and Mastercard.

When a confirmation of your order is received, it indicates that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice.

We have included this term to protect us in case a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.

Please note that online and in store pricing may differ. Although we are happy to sell a product at our online price in any of our stores, the P&P cost will be added to account for the difference in overheads.

Delivery address.

We are not able to deliver to a PO box. You must use a standard postal address.  If you do use a PO Box we will not be liable for any postage costs for your item to be returned and sent back out to you.

Back Orders

If your item is not in stock, we will place your item back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.

Tax Charges

For orders made from the UK 20% VAT is included. All other orders are VAT (Tax) free. Once you have created your account on our website prices will automatically be displayed as VAT free if you are eligible for VAT free purchases.
International Orders would then be delivered as DDU/DAP (Delivery Duty Unpaid) meaning:
We as the seller/exporter are responsible for Delivery/shipping to your country, Customs Clearance and delivery to your doorstep/premises.
You the customer/purchaser would pay any Duty and Import Tax applicable to your country.

Footwear restocking fee

We will charge a £15 Footwear Restocking Fee for UK customers who request 2 pairs of shoes/boots (including hire boots) when both pairs of shoes/boots are returned for a refund. This fee covers administration and restocking time and will be deducted from your original payment prior to any refunds being made. All returned shoes/boots must be returned to us no longer than 7 days after date of receipt for a refund request to be considered.

Returns

  1. We guarantee your satisfaction. All of our products come with a 14 day no quibble guarantee provided they are returned with the original packaging and labels.
  2. You are entitled to cancel your order and return the goods within 14 working days for a full refund or exchange (subject to stock availability). Do this by contacting us by letter or email and quoting the order number supplied to you.
  3. Your refund will be paid within 30 days.
  4. You are responsible for the postage cost and risk of loss or damage when returning the goods, so you should take out enough postal insurance to cover their value.
  5. When returning an item for an exchange, i.e. for another size or colour please be aware a small fee will apply to cover postage, packaging and restocking.
  6. We will notify you of the exact amount before sending out the replacement item.
  7. This cancellation policy does not affect your rights when we are at fault – for example, if goods are faulty or wrongly described. Any goods returned should be in saleable condition with original package and labels.
  8. Any goods returned should be in saleable condition with original package and labels.
  9. Please note that we are unable to accept returns of any Personal Protective Equipment including climbing equipment and helmets unless faulty. This would be dealt with under warranty and returns.
  10. All products are guaranteed against failure due to defective workmanship or materials, but this excludes faults caused by accidents, neglect or misuse. The guarantee is in line with the guarantee policy stipulated by the product manufacturer.
  11. If you find a fault with a product purchased from Adventure Peaks Ltd please do not hesitate to get in touch so we can advise you on how to proceed with the item.

Privacy Policy

The Expedition Shop Ltd do not disclose buyers’ information to third parties other than when order details are processed as part of the order fulfillment. In this case, the third party will not disclose any of the details to any other third party.

Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the ‘Remember Me’ Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to ‘Tools | Internet Options | Privacy’ and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.

Reaching Us:

If you need to reach us, please email us, alternatively, you can call on 015394 33794 (International +4415394 33794) or write to us at 101 Lake Road Ambleside Cumbria LA22 0DB United Kingdom

Client Discount

  • Clients receive 15% discount off the RRP on equipment and clothing purchased at the The Expedition Shop and online shops. This does not include sale items, books, maps or electrical items and is valid for 1 year from date of arrival after your trip or course ends.

Loyalty Card Scheme

  • Holders of our Loyalty Card Scheme are entitled to 1 free tea or coffee with every shop purchase over £30 (A maximum of 1 free cup per purchase each day). To redeem this offer you must present your receipt at Cafe Altitude with your members card. This offer can be withdrawn at any point without notice.
  • Adventure Peaks reserve the right to cancel this promotion at any time.
  • Adventure Peaks Loyalty Card scheme discount is not to be used in conjunction with any other shop or web promotion or discount.
  • Loyalty Card scheme and discount coupons are eligible for 12 months from date of issue.

Coupon Codes

  • Coupon Codes are offered to all clients who have booked and paid the initial deposit for any Course, Trek or Expedition with Adventure Peaks Limited.
  • Clients are invited to use the Coupon Code offered in order to purchase items from our website or shops. (Exceptions apply – see next clause).
  • Coupon Codes are not available to use against the cost of further Courses, Treks or Expeditions and other exceptions apply (e.g. sale goods, electrical goods, maps, books and some technical gear are excepted from discount by Coupon Codes).
  • The Code to be used will be advised to the client after the booking has been received, the deposit paid and the booking is accepted by Adventure Peaks.
  • The expiry date of all Coupon Codes will be determined by Adventure Peaks.
  • Coupon Codes cannot be used in conjunction with any other offer from Adventure Peaks.
  • Adventure Peaks reserves the right to alter the amount of discount offered on Coupon Codes at any time without recourse.
  • Adventure Peaks reserves the right to cancel all Coupon Codes at any time without recourse.
  • BMC, MRT and Knitting Club discounts of £10 can not be used in conjuntion with any other discounts.

British Forces discount

  • British Forces are entitled to a 15% discount online or in store but exceptions apply.
  • Coupon Codes are not available to use against the cost of Courses, Treks or Expeditions and other exceptions apply (e.g. sale goods, electrical goods, maps, books and some technical gear are excepted from discount by Coupon Codes).
  • The expiry date of all Coupon Codes will be determined by Adventure Peaks.
  • Coupon Codes cannot be used in conjunction with any other offer from Adventure Peaks.
  • Adventure Peaks reserves the right to alter the amount of discount offered on Coupon Codes at any time without recourse.
  • Adventure Peaks reserves the right to cancel all Coupon Codes at any time without recourse.

WIN a £25 voucher when you write a product review

Write a review of one of our products and when you give us your details, you’ll have the chance to win a £25 voucher to spend online.  Write more reviews, and have more chances to win!

Terms & Conditions
Rules:

  1. The prize draw is open to all UK residents aged 16 or over.
  2. To enter the prize draw, submit a product review. Your review must be approved for use by www.adventurepeaks.com for you to be entered into the prize draw.
  3. The review must be original and 50 words or over to be valid.
  4. All entries must include a valid email address.
  5. The winner will be chosen at random after the closing date from all entries received. The winner will be randomly selected by an independent judge and the judge’s decision is final. No correspondence will be entered into.
  6. The winner will be notified within 7 working days of the draw taking place.
  7. Each individual, approved review will qualify as one entry into the draw.
  8. Employees of Pearson and its associated companies and agents are not eligible to enter.
  9. The prize must be taken as offered and there will be no cash alternative.
  10. The winner has 60 days to claim their prize after notification.
  11. Entering this prize draw indicates a complete acceptance of these rules.